I
logged on to the social medial on Sunday morning and the first story I saw was
the trendy headline of the Banker who committed suicide and this got me very
disturbed. I was not too concerned about the real reason behind his intentions
because there are many versions of that story for now but I was looking at it
from the position of Occupational Health and wellness.
I
may think in this direction perhaps because of my profession but we have always
advocated that employees’ health and wellness must be fully integrated into the
overlapping wheels of good business processes. We do not currently have that in
most organisations in Nigeria even when the global economic hardship places so
much pressure on everyone, we all feel the huge negative effects but no one seems
to talk about it. We are all mute and mutually frustrated and productivity
suffers leading to more round of pressure on employees to scale up. This has
been the cycle.
When
we look at the World Health Organisation’s (WHO) definition of Health and
Wellness, it says “it is a state of complete physical, mental
and social wellbeing and not
merely absence of disease or infirmity. When we look at workplace wellness and
health in this context, you will realise an employee can be present at work
with no disease or illness and yet not well when weighed in health and wellness
balances. The question is, what are we doing wrongly?
In
the new global workplace we have all found ourselves, there is this huge
temptation to place profit above the health and wellbeing of employees. Even in
most places, profit is the only tone and cultural body language present, not
employees’ wellness or wellbeing and health. Occupational health has evolved
beyond just looking at accident prevention and physical harm to employees but
also looking at the harm to employees which we do not see physically, yet the
employee is in total distress and suffers silently. This class of harm is the
emotional harm suffered by employees in the course of performing within the scope
of their task; these are the psychosocial issues such as burnouts, stress, work
overload, work-family balance, fatigue, workplace harassment and a number of
other associated non tangible issues. Stress for example, is not like an open
injury that can be seen and dressed, burnout is not like tumour that can be
opened and removed, they are not like open cuts that can be plastered but the
effect far outweigh all of the former. Work related emotional harm is a very
complex condition that must be systematically addressed from its root.
Workplace
health and wellness studies have recommended employees’ engagement as a much
useful tool is giving employees the psychological support in delivering in their
organisational expectations. This is as simple as doing nothing but because the
management process has not been clearly defined in our culture, that become so
deficient in our corporate DNA and both the employees and employers suffer for
it. Absence of employees’ engagement could make organisations loose so much without knowing, everyone moves
on as it all is well and good. This is where Occupational Health interface with
Human Resources has become very imperative; we all must remember that
management is all about people, not just things.
Managers
need to understand that employees are people with finite emotional capacity. If
there is something happening in their personal lives, they have limited
capacity left to deal with issues at work. Most of the cases bothering around
underperformance by employees, it has nothing to do with work they are most
times traceable to homes. Employees’ home and family has become an integral
part of employees’ health and wellness. When good people have challenges,
Managers and Management need to carry them, pull them through if they are
indeed part of your team. We preach team spirit but when things go wrong, we
are so quick to execute our team member without looking at how it negatively
impacts on team members we have left. If managers learn to carry employees when
they most need it, we become a stronger community and we empower people in ways
we probably cannot imagine. A re-invigorated broken employee is an organisation’s
most powerful force; they become better version of themselves automatically. So
we as managers need to understand, it is people we are managing and every act
we put up has a great influence on emotions.
Most
times employees burnout without anyone recognising it, a most versatile
employee who has reclined to the point that he is now hardly seen. We should be
concerned and investigate what such employee is going through. We need mutual
support to erupt again and let’s remember the employees spend an average of 7
hours in the office, so the work environment and the people are great
influencers on the employees’ overall outcomes.
What
about Employees Assistance Program
(EAP), this is lacking in most work environment that we see day. Who does
the employee talk to when he is bereaved? Are there debriefing processes? Are
there provisions for counsellors or Psychologists whether within or without? Is
there a return to work policy and processes after illness or you just migrate
from hospital bed back to the office? Have we created a work environment that
creates room for trust so that employees can open up and be frank with the Counsellors
and available mental health support professionals?
There
are new and emerging workplaces diseases, illnesses and conditions lately and
they are all offshoot of the workplace conditions. Globally, ageing workforce
is fast becoming an issue; people are also going into early retirement because
their health conditions would not allow them to reach the ideal age for
retirement. Most of these issues are being linked to workplace conditions.
Now
we are having with us not just suicide ideation but suicide in the real sense
of it. When we drive employees far beyond what they can handle, we will have
issues as these coming our way.
Can
we relax the work environment knowing that an employee who is not at his or her
peak today could become a super performer tomorrow?
Can
organisations focus less on profit and take a look also at the health and
wellness of the employees?
Can
we change the harsh language and tone in
managing people at work, let’s once again humanise our workplaces and make
employees regain pride in what they do and regain self esteem
If
the workplaces, processes, management systems and policies do not change, we
will have more issues that will break our hearts just like this trendy case of
the Banker who committed suicide.
Reference:
Shane Rogers: Goodstart Early Learning
ehi@ohsm.com.ng